Privacy Policy

Introduction

PCG Roofing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you interact with our website, request services, or communicate with our company.

By using our website or submitting your information through our forms, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our website or request services:

Personal Information

  • Name
  • Phone number
  • Email address
  • Property address
  • Service request details
  • Insurance claim related information if voluntarily provided

Website Information

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Cookies and analytics data

Information Provided Through Forms

When you fill out a contact form, request a roof inspection, request storm damage assistance, or respond to advertisements or landing pages, we may collect the information you submit including your contact details and service request information.

How We Use Your Information

PCG Roofing uses the information we collect to:

  • Respond to customer inquiries
  • Schedule roofing inspections or service appointments
  • Provide estimates and service updates
  • Coordinate roofing repair or insurance claim assistance
  • Send follow-up communications related to your request
  • Improve our website and customer experience
  • Communicate with customers about services they requested

We only use the information necessary to provide our services and operate our business.

SMS Communications

If you provide your phone number through our website forms, service requests, or other lead sources, you may receive SMS text messages from PCG Roofing related to your inquiry or requested services.

These messages may include:

  • Appointment confirmations
  • Inspection scheduling
  • Service updates
  • Follow-up regarding roofing or repair requests

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

For assistance, reply HELP or contact our office directly.

Sharing of Information

PCG Roofing does not sell, rent, or trade your personal information.

We may share information only in the following limited situations:

  • With trusted service providers who help operate our business systems
  • With contractors or staff assisting with your requested services
  • When required by law or legal process
  • To protect the safety, rights, or property of PCG Roofing or others

SMS Compliance Statement

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no system can guarantee absolute security, we use appropriate technical and administrative safeguards to protect the information we collect.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve the user experience and analyze website performance.

Cookies help us understand how visitors interact with our website so we can improve functionality and services. You may disable cookies in your browser settings if you prefer.

Your Choices and Rights

You may choose not to provide certain personal information; however, doing so may limit our ability to provide services.

You may also request to:

  • Update your contact information
  • Request removal from communications
  • Opt out of SMS communications by replying STOP

Updates to This Privacy Policy

PCG Roofing may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. The updated policy will be posted on this page with the revised effective date.